Frequently Asked Questions
How do I collect Loyalty Points?
The Popsy & Peanut Loyalty Reward Scheme is applicable to all purchases, including sale items. You will receive 4 points for every £1 spent and when you reach 500 points you will receive a £5.00 voucher to redeem either in store or online.
To ensure that loyalty points are added to your account you will need to log into your account using your email address and password each time you place an order.
From time to time we may run promotions on the loyalty reward scheme. To keep up date with any special offers follow us on Facebook and/or Twitter.
How long will it take for my order to be despatched?
We always aim to despatch your order within one working day of receiving your order, however most of the time your items will be sent out on the same day.
We have tried to keep to postage costs to the minimum and will therefore select the quickest, yet most economical, method of postage according to the size of the parcel. This method will either be 1st Class Royal Mail or courier.
What if there's a problem with my order?
Please contact us at firstname.lastname@example.org or on 01327 359500 and we will be happy to assist you with your query.
Can I track my order?
You can log into your account for an update on your order status. If we despatch your order by courier or recorded delivery we will send you an email confirming the tracking number of your parcel.
Can my items be gift wrapped?
Your items will be packaged by our shop staff with the utmost care. As part of our standard packaging we gift-wrap items in tissue free of charge, which we know can be handy if you are buying as a gift. You can pay an additional small charge for wrapping paper – details are available through the checkout process.
Our FREE Christmas Gift Wrapping Service is now available!! Just select the free service and let us know if you wish to include a message on the gift tag.
How can I find out about special promotions/sales?
You may sign up to our newsletter by submitting your details on the website. We definitely won't bombard you with emails – we will just occasionally let you know about our offers and new products.
Or for more up to date news, follow up on Facebook or Twitter.